Terms of Use
Our personal data protection policy helps establish a relationship of trust between you and our services, to offer you a positive experience, in a completely transparent manner.
Thanks to this policy, we will be able to take your requirements into account and meet your expectations.
To respect your trust, Agensky primarily guarantees the respect of your personal data, as well as the confidentiality of our customers (hereinafter "Your data").
For perfect transparency towards you, to guarantee you a secure use of our website nexaro.com in all its available versions and related applications, we provide information on how we process your data, so that our services are always in line with the respect of your rights. In this way, we ensure the security, confidentiality, and non-alteration of your private life and your data, across all our platforms.
Our policy and we ourselves guarantee that all necessary precautions are taken to protect all your data and against its disclosure, loss or alteration. This is why we provide you with all the elements to easily understand how we process your data. This data will only be kept for the time necessary for the determined management and processing. You will, of course, be able to access and modify your data at any time, as it will be available in your personal spaces on the Agensky website.
To this end, we strive to take all necessary measures to comply with the applicable data protection law.
Thus, the undersigned Agensky commits, through this personal data protection policy, to respect the essential principles of the general European regulation and French law concerning personal data protection, by providing you with information concerning the existence and methods of data processing applied here (paragraph 3), the rights you have regarding your data, as well as by applying these rights ourselves (paragraphs 6 and 10). Any information relating to possible transfers to a third country or recipients is also made available, as well as the retention period of the collected data (paragraph 5) and security measures (paragraph 9).
WHO ARE YOU?
When we refer to "you" in this Personal Data Protection Policy, it is simply because it is directly related to you and concerns you as a customer of Agensky, if you have placed an order on the YOUR SITE customer of Agensky, if you have created a customer account but have not ordered any products or services, or if you have browsed YOUR SITE as a visitor without having created a customer account or placed an order.
WHO ARE WE?
Agensky is registered under number 2280833874, represented by Agenord Fils Joseph, as President and CEO, and whose registered office is located at
82 Rue Rossini, Repentigny, QC, J5Y 3M4
Agensky publishes the Site artsdurangement.com and, as such, implements various processing of your Data as data controller.
FOR WHAT PURPOSES DO WE PROCESS YOUR DATA?
3.1. When do we collect your personal data?
Your personal data may be collected if you visit the website nexaro.com using cookies, if you create a customer account on the website nexaro.com, if you order one of our products or services, or if you agree to be a member of our newsletters (SMS, emails).
Your personal data helps us to streamline your navigation on the nexaro.com website, as well as to offer you a more personalized experience. We can thus best process your orders, provide installment payments, prevent fraud, make necessary refunds, and manage your customer reviews.
Your navigation on the nexaro.com Site
In order to allow you to browse the nexaro.com website, we process your data based on your consent.
3.3. Processing your orders
To be able to handle and process your orders, we use your data.
The use we make of it serves to manage mediation, customer relations (and those through social networks), our after-sales service and distance selling, our marketing and commercial prospecting actions for the nexaro.com site, as well as for the management, delivery, and transport of orders.
The execution of the contract between both parties (you and us) is the legal basis for processing this data.
The legal obligation of Agensky is the legal basis for processing, concerning product recall management. Your consent or our legitimate interest are, depending on the case, the legal basis for processing for marketing and commercial prospecting actions. Your consent is for the implementation of "flash" payment.
3.4. Installment payment
For orders eligible for installment payment and for certain customers, your data is processed to offer you this type of payment. The application of the contract between both parties is the legal basis for data processing. However, your consent remains the basis for processing your banking data.
3.4.1 Klarna
To offer you Klarna's payment options, we may need to transmit your personal data to Klarna, including your contact details and order details, so that Klarna can assess whether you meet the eligibility criteria and adapt these to your needs. Your transferred personal data will be processed in accordance with Klarna's privacy policy.
3.5. Customer reviews
To share your reviews with our customers and visitors and allow you to leave your review on the nexaro.com site, we use your data on the legal basis of your consent or legitimate interest.
3.6. Payment recovery and fraud prevention
To enable payment recovery and fraud prevention, we use your data.
Thanks to this, we can also guarantee payment security.
The application of this contract between both parties, as well as the legitimate interest of Agensky, as the data controller, are the legal bases for this processing.
3.7. Advertising management operations of Agensky
The advertising management operations of Agensky are managed through the use of your data.
This will allow us to increase our customer and prospect data, manage the maintenance and technical activities of prospects, commercial statistics and advertising campaign studies, update the prospecting files of the organization responsible for managing objections to telephone solicitation, solicitations, the establishment of our contests and lotteries or any other promotional operation except online gambling.
The legal bases for the aforementioned mentions are the user's consent or the legitimate interest of Agensky.
WHERE DOES YOUR DATA GO?
Your data is transmitted to several internal services of nexero.com.
It is not sent to third parties, except in the situations specified below:
In order to process your orders, your personal data may be transmitted to several service providers specializing in banking transactions, customer relations, after-sales service, delivery, IT development, site management, or the provision of guarantees or insurance.
For the implementation of installment payments, your data may be shared with service providers such as payment and transaction centers (banks, etc.), or call centers for managing business processes or customer experience, or, for customer reviews, with a customer review collection and processing manager.
The advertising network of YOUR SITE is managed, thanks to your data, by clients of the network and advertisers.
DATA RETENTION
The data collected by YOUR SITE is kept only for the time and assistance necessary for the implementation and completion of the operations mentioned in paragraph 3 of our personal data policy.
We retain certain data collected by nexaro.com for a certain period.
In current archives for prospects, for 3 years from the last customer contact (they are therefore accessible by Agensky's services). We do not carry out intermediate archiving of this data (for data representing an administrative interest for certain services, such as litigation, retention periods are set by the applicable limitation rules).
Regarding our orders, your data will be archived in current archives for 5 years from the end of the customer's use of the orders, and in intermediate archives for 5 years from the end of retention in current archives. The same applies to customers.
Regarding banking data, it is archived in current archives for the entire validity period of the bank card (plus one day). No intermediate archiving is carried out for banking data.
Cookies and their use and duration are detailed in paragraph 7 of our policy.
EXERCISE OF YOUR RIGHTS
6.1. You have the right to request access, modification, and rectification of your Data.
6.2. You have the right to request the limitation of the processing of your Data.
Important clarification: to do this, you must dispute the accuracy of your personal data during the time necessary for us to verify their conformity. Or, in the event that you believe that our use of your personal data is unlawful and you request a limitation of their use rather than erasure. We no longer need to use your data for the purposes mentioned in paragraph 3, but your data is still useful for the establishment, exercise or defense of your legal rights, in the event that you decide to exercise your right to object during the time needed for verification to determine whether the legitimate grounds we pursue prevail over yours.
6.3. You have the right to request the deletion of your Data.
If you demand the deletion of your personal data, Agensky will still be able to retain it in intermediate archive format for the time necessary to fulfill its legal, accounting, and tax obligations.
6.4. You have the right to request the exercise of your right to object to processing used for commercial prospecting purposes.
In the case of email prospecting, you have the right to request the modification or unsubscription from newsletters by clicking on the "unsubscribe me" hyperlink available in all newsletters, or by navigating directly to the contact page of the nexaro.com website.
In the case of SMS prospecting, it is possible to unsubscribe by sending "STOP SMS" to 36007 via SMS, or by navigating to the contact page of the nexaro.com website.
6.5. You have the right to transmit post-mortem prerogatives concerning the retention, erasure, and communication of your personal data.
In the absence of such prerogatives, your successors and heirs have the possibility of communicating with Agensky to access the uses of this data and allow an "organization and settlement of the deceased's estate" and/or to close the account on the site and/or request the non-continuation of the processing of personal data.
You can also request that your data not be communicated to a third party in the event of death.
6.6. You have the right to claim your right to portability.
6.7. You have the right to withdraw your consent regarding the processing operations based on this legal basis.
Important clarification: If you decide to withdraw your consent, this will not affect the lawfulness of the uses made before your consent withdrawal.
6.8. You have the right, whenever you wish, to lodge a complaint with the competent supervisory authority (in France, the CNIL: www.cnil.fr).
To exercise your rights, please send your complaint (accompanied by your email, name, surname, copy of your identity document and postal address) to Agensky's data protection delegation by email at artsdurangement@gmail.com and/or by post to Agenord Fils Joseph,
82 Rue Rossini, Repentigny, QC, J5Y 3M4
Within a maximum of one (1) month after the date of receipt of the complaint, we will send you a response.
COOKIES
7.1. What is a cookie?
When you browse a website like Agensky's site, it may, depending on your choice, place a text file on your receiver (computer, phone or tablet), through your browser.
This text file is called a COOKIE. This cookie then allows the website, such as artsdurangement.com, during the prescribed validity or recording time of the cookie, to identify your receiver used when you make another visit.
Only the issuer of a cookie is likely to read or modify the information contained in this cookie.
7.2. What are cookies used for on YOUR SITE?
Different types of cookies can be classified into categories. Some are issued directly by Agensky and its service providers, but some sometimes come from third-party companies.
7.2.1. Cookies issued by nexaro.com and its service providers
There are several categories of cookies that may be found on your emitter when you browse our website:
7.2.1.1. "Essential" Cookies
To access our site, "essential" cookies are necessary; they are used, for example, to place an order.
If they were not present, you might encounter browsing problems on the site and be unable to place an order.
"Essential" cookies also allow nexaro.com to track its activity.
They can be placed on your emitter by nexaro.com or by its service providers.
7.2.1.2. "Analytical and Personalization" Cookies
"Analytical and personalization" cookies are not mandatory, but they will facilitate your searches, optimize your experience with us, and allow us to better target your expectations, adapt our offers, and maximize the organization of our site.
7.2.1.3. "Advertising" Cookies
Advertising cookies are displayed in the advertising spaces of our site. The benefit for you is that your browsing time is improved and optimized by presenting relevant offers and advertisements to you.
To do this, "advertising" cookies will target your expectations in real time and offer you advertising content adapted to your current desires and interests, based on your recent browsing history on other sites.
This prevents you from being presented with advertising content that is of no interest to you. At the same time, Agensky prefers to have its offers and advertisements presented to users who will be interested in them.
The proposed advertising content may contain cookies issued by nexaro.com or its service providers, or by third parties through the association of a cookie with an advertiser's advertising content.
7.2.2. Cookies issued by third-party companies
Third parties using cookies on our site use their own privacy policy for this purpose. These cookies are not necessary for the use of our site.
7.2.3. Cookies issued by third-party applications integrated into our site
When you browse our site, we may include third-party computer applications to offer you the possibility of sharing content and/or your opinion from our site with other people, for example when you click on the "share" or "like" buttons from social networks.
These social networks can then identify you through these buttons even if you have not used them during your navigation on the site. They can do this if, during your last navigation on the site, you were simultaneously connected or active on your social network on your emitter. We have no control over the uses they employ, nor over the data they hold.
To learn more about the use of your data and advertising content, you can visit your social networks and consult their personal data protection policies. You should then be able, thanks to these policies, to manage your settings according to your preferences on the user accounts of each social network on which you are registered.
Privacy policy of the aforementioned social networks, click on the social network of your choice:
Facebook: https://fr-fr.facebook.com/privacy/explanation
Twitter: https://twitter.com/fr/tos
Google + : https://policies.google.com/terms?hl=fr
Regarding our advertising network, we remind you, as mentioned earlier, that all our advertising spaces may contain third-party cookies (advertiser originating the ad presented, third-party providers of the advertiser, etc.).
Therefore, with these cookies and for their prescribed validity period, they can display ads in the spaces provided for third-party advertisements, record the number of content they offer in our spaces, and ascertain the audience for these ads and the number of clicks. Thanks to this, they can claim the amounts owed to them and establish their statistics. They can also determine that your device has previously visited another site containing one of their ads, and thus target and customize their content if necessary.
7.3. Options offered by your browser software (Internet Explorer, Firefox, Google Chrome, etc.).
Your browser software contains many options that you can use and adjust according to your preferences. Through this, you can then accept or reject cookies on your device.
However, if you choose to accept the storage of these cookies on your device, then, during your visits to sites or content with cookies present, these will be automatically stored on your device.
Depending on your preferences, you can choose to activate a reminder asking you again whether you accept or reject cookies before they are potentially stored, or reject the storage of cookies on your device every time.
However, it is important to emphasize that the choices you make during this setting may modify or alter your Internet browsing or your use of certain sites or services that require the use of these cookies (such as placing an order on our site, for example).
In the event that you prefer to refuse these cookies on your device or delete those already stored, we disclaim all responsibility for the consequences of the alteration of the functioning of our services, which would result from the inability of our services to store or access the cookies that are essential for their operation.
7.3.1. How to choose your options according to your browser?
You have different options and choices available depending on your browser. To learn more, you can consult its help menu.
Internet Explorer™: http://windows.microsoft.com/fr-FR/windows-vista/Block-or-allow-cookies
Safari™: https://support.apple.com/kb/PH19214?locale=fr_FR&viewlocale=fr_FR
Chrome™: http://support.google.com/chrome/bin/answer.py?hl=fr&hlrm=en&answer=95647
Firefox™: http://support.mozilla.org/fr/kb/Activer%20et%20d%C3%A9sactiver%20les%20cookies
Opera™: http://help.opera.com/Windows/10.20/fr/cookies.html
TRANSFERS OUTSIDE THE EUROPEAN UNION
Most of the time, your data is stored within the European Union.
However, when our providers are located in countries outside the European Union, we share some of your data with third countries, including third countries where the European Commission has not assessed the level of compliance.
In this case, we ensure that this data sharing is carried out in compliance with the relevant regulations and that the protection of your privacy and fundamental rights is guaranteed (for example, by using contractual clauses from the European Commission).
The data protection delegate can, upon your request, provide you with more information about data transfer.
SECURITY MEASURES
Thanks to the technical and organizational measures we take, we can guarantee a level of security in line with the risks to the rights and freedoms of individuals regarding the points mentioned in point 2. For this, we take into account the origin, scope, context, costs, and state of knowledge, the purposes of the processing, but also the identified risks.
In addition, we comply with the PCI DSS payment card industry security standard, which demonstrates our commitment to security.
PROFILING AND AUTOMATED DECISION-MAKING
Due to the automated processing we use (profiling, for example), you are subject to legal effects that affect you.
All of this is essential for the conclusion or execution of the contract that binds you to us.
This is how we can offer and carry out automated customer identification and "payment in 4 installments". The basis for this operation is related to the analysis of different variables concerning the type of products, services ordered, or the customer profile.
If the risk is assessed with these statistics as being too high (fraud/non-payment), then this payment method will not be offered.
However, if you wish, you can obtain human intervention even though the decisions are automated; you can thus give your opinion and/or object to the automatic decision.
POLICY UPDATES AND REVISIONS
Our personal data policy will be updated as necessary to always comply with the applicable regulations for the protection of your data (at least every three (3) years).
All rights reserved – July 1, 2022